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Cafe owner has perfect responses to bad TripAdvisor reviews

(Last Updated On: September 6, 2016)

A cafe in Stockport is really making sure the haters don’t get him down.

He’s started writing A-frame messages outside his cafe responding to some of the ridiculous things people have said on TripAdvisor.

Arlo Calderbank, manager of Nook, said that rather than letting the negative reviews get him down, he wanted to embrace them.

He said: ‘The customers have been loving the signs. They’ve been telling us how funny they are.

‘The idea was just to try and do something a bit different. But now it’s really taken off.’


Speaking about a woman who complained about her coffee, he said: ‘The lady’s comment was quite disappointing because we try to provide the best service at all times. Seeing the comment pop up on TripAdvisor was a bit of a shame.

‘I was working when the lady complained. I remember her face. She wasn’t particularly happy, she had a bit of a grumble and we gave her a refund.

‘The next thing there was a nasty comment left on TripAdvisor.’

PIC BY DAN ROWLANDS/MERCURY PRESS (PICTURED: NOOK NEIGHBOURHOOD CAFE MANAGER ARLO CALDERBANK, 27, WRITING A MESSAGE ON ONE OF THE BOARDS OUTSIDE THE CAFE) A cafÈ owner is hitting back at negative TripAdvisor reviews ñ by writing them up on their A-board in bid to lure in customers with ëthe worst porridge one woman had in her lifeí. Arlo Calderbank, 27, manager at the Nook Neighbourhood CafÈ in Stockport, Greater Manchester, was stunned by the vitriolic comments left on the popular review website. Rather than let the reviews get him down, Arlo instead began writing them on the black board in a series of tongue-in-cheek messages, which have gone viral online ñ clocking up more than 12,000 likes and 2,000 shares.SEE MERCURY COPY
There’s been a big reaction to his signs (Picture: Mercury)

Various workers at the café had begun putting silly sayings on the café A-board for a bit of banter and a laugh.

However it was Arlo’s porridge putdown, which read ‘come in and try the worst porridge that one woman on TripAdvisor had in her life’, which went viral.

Arlo said: ‘I’m gobsmacked about the amount of shares and reaction the sign has had on social media.

‘I do like the little quirky drawings the staff sometimes do, but so far this one has beaten them all for reaction. All the staff are gobsmacked about it too.’



About the Author

is a blogger, and a presenter at notable media outfits. She is also the chief executive officer of LionRose, a frontline public relation company and a volunteer at Shade Charity, UK.

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